Our best wishes to you and yours for a safe, happy, and hopeful 2021. We know that these are difficult times, but let us be hopeful that we will soon see an end to this dreadful pandemic.
We want to use this opportunity to reassure you of our commitment for the safety and wellbeing of our staff and passengers. We have, not even for a moment, grew tired of our responsibility to prevent and stop the spread of Covid-19. This has been our top priority since the onset of this pervasive viral infection.
Inasmuch as we are hopeful for a better year, we are acutely aware of the fact that hope alone, is not sufficient to prevent the spread of Covid-19. We each need to play an active part in keeping ourselves, as well as those around us, safe. At Gautrain, in addition to other measure already in place, we are working hard to ensure that:
Some guidelines for travelling on the Gautrain:
Please visit the Covid-19 page on the website for all Gautrain-related Covid-19 updates. For more information, or any other queries, please contact our Customer Care Centre between 05h30 and 20h00 on 0800 428 87246. Our Customer Care agents are available to assist you daily between these hours. Alternatively, you may visit our LiveChat platform at www.gautrainalerts.co.za/contact to get real-time assistance with your queries.
Watch this space for more information on our promotions, and in particular, our rewards campaign that we intend launching soon. This is our way of thanking you for your continued support and loyalty.
Wishing you good health and a safe journey as we make our way through 2021!
This means on weekdays, trains will be available every 12-minutes during the peak periods. In the off-peak periods, trains will be available every 24-minutes.
On weekends and public holidays, trains are available every 30 minutes throughout the day. Please be reminded, trains operate from 05h30 until 20h30 daily.
The weekday Gautrain bus service timetable will be amended to accommodate the changes made to the weekday train service.
You may contact our Customer Care team on 0800 428 87246 between 05h30 and 20h00 daily, for any queries you might have. Alternatively, visit our social media pages or LiveChat platform at www.gautrainalerts.co.za/contact/.