Gautrain Alerts

Gautrain | For people on the move

Best wishes for 2021

Our best wishes to you and yours for a safe, happy, and hopeful 2021. We know that these are difficult times, but let us be hopeful that we will soon see an end to this dreadful pandemic.

We want to use this opportunity to reassure you of our commitment for the safety and wellbeing of our staff and passengers. We have, not even for a moment, grew tired of our responsibility to prevent and stop the spread of Covid-19. This has been our top priority since the onset of this pervasive viral infection.

Inasmuch as we are hopeful for a better year, we are acutely aware of the fact that hope alone, is not sufficient to prevent the spread of Covid-19. We each need to play an active part in keeping ourselves, as well as those around us, safe. At Gautrain, in addition to other measure already in place, we are working hard to ensure that:

  • The health and safety of our staff is not compromised. Hence, upon returning to work earlier this month, each of our customer-facing staff have been tested for Covid-19 before resuming their duties. Staff are also temperature-screened on a daily basis before they continue their duties.
  • Trains are sanitised at terminal stations at the end of each trip.
  • Trains, stations, and buses are cleaned and disinfected frequently throughout the day, as well as at night, when trains return to the depot.
  • At stations and onboard the buses, alcohol-based hand sanitisers are available to passengers. Please sanitise your hands when entering and exiting the station and take every opportunity to wash your hands with soap and water for at least 20 seconds.
  • Staff and passengers must wear a face mask. Remember, to keep your face mask on throughout your journey.

Some guidelines for travelling on the Gautrain:

  • Stay at home: If you are feeling unwell, awaiting your Covid-19 test result or suspect that you have contracted Covid-19. In so doing, you will help prevent the spread of Covid-19. By helping to curb the spread of the virus, you will help save lives and livelihoods.
  • Stay updated: Check the train schedule at https://www.gautrain.co.za/ or on the Gautrain App to avoid an extended waiting period at a station.
  • Payment method: Top-up your Gautrain Swift card at https://www.gautrain.co.za/ or use the Gautrain App. This is safer and more convenient than queuing at a station. Alternatively, use your Contactless bank card or Samsung Pay to travel.
  • Travel needs: Carry a spare face mask/s in a sealed bag, just in case you need a quick replacement. Always carry a hand sanitiser with you in the eventuality that you may suddenly need to sanitise your hands.
  • Social distancing guidelines: Always adhere to social distancing protocols at stations and when you are onboard trains and buses.

Please visit the Covid-19 page on the website for all Gautrain-related Covid-19 updates. For more information, or any other queries, please contact our Customer Care Centre between 05h30 and 20h00 on 0800 428 87246. Our Customer Care agents are available to assist you daily between these hours. Alternatively, you may visit our LiveChat platform at www.gautrainalerts.co.za/contact to get real-time assistance with your queries.

Watch this space for more information on our promotions, and in particular, our rewards campaign that we intend launching soon. This is our way of thanking you for your continued support and loyalty.

Wishing you good health and a safe journey as we make our way through 2021!

This means on weekdays, trains will be available every 12-minutes during the peak periods. In the off-peak periods, trains will be available every 24-minutes.

  • The peak periods are between 05h30 – 09h30 and 14h30 – 18h00.
  • The off-peak periods are between 09h30 – 14h30 and 18h00 – 20h30.

On weekends and public holidays, trains are available every 30 minutes throughout the day. Please be reminded, trains operate from 05h30 until 20h30 daily.

The weekday Gautrain bus service timetable will be amended to accommodate the changes made to the weekday train service.

You may contact our Customer Care team on 0800 428 87246 between 05h30 and 20h00 daily, for any queries you might have. Alternatively, visit our social media pages or LiveChat platform at www.gautrainalerts.co.za/contact/.