We are pleased to advise that we will be extending Gautrain operating hours to commence at 05h30 from terminal stations until 19h00 (the last train from terminal stations). Terminal stations on the North-South line are Hatfield and Park Stations, and Sandton and Rhodesfield Stations on the East-West line. Early next week we will advise the exact day on which this extended service will come into effect. The peak periods will be between:
In the peak periods, trains will operate at 15-minute intervals. In the off-peak period, which is between 09h00 – 14h30, trains will operate at 30-minute intervals. On weekends and public holidays, trains will operate at 60-minute intervals.
The Airport service remains suspended until further notice. Passengers travelling on the East-West line must disembark the train at Rhodesfield station.
Park for FREE
To help ease the financial burden placed on many of our passengers due to the outbreak of COVID-19, we have decided to suspend parking fares for all rail-users for an interim period as of Monday, 18 May 2020. We trust that this will help make your travels that much more affordable.
Bus and midi-bus service
On weekdays, buses and midi-buses will not operate during the off-peak period. Please be reminded that there will be no bus service on weekends and public holidays.
Since 4 May 2020, we have been operating eight (8) bus routes. As of Monday, 18 May 2020, we will commence operating the M2 Noordwyk bus route from Midrand station. The following bus routes will therefore be in operation:
H3 – Arcadia
P3 – Pretoria CBD
M3 – Sunninghill
S3 – Rivonia
S4 – Randburg
S5 – Fourways
J1 – Parktown
J2 – Johannesburg CBD
M2 – Noordwyk
We have amended the P3, H3 and J1 bus routes to assist in transporting medical services personnel working at nearby hospitals. The following bus routes will stop at the hospitals as listed below.
All standard midi-bus routes will remain in operation. Midi-buses will not operate over weekends and on public holidays.
Gautrain annual fare increase suspended until further notice
We understand the financial and other stresses that many of our passengers and South Africans at large are faced with due to the outbreak of COVID-19. We have therefore decided to delay the implementation of our annual fare increase. In accordance with the Gautrain Concession Agreement, Gautrain fares are adjusted annually in the month of June. The annual fare increase is guided by the Consumer Price Index. In light of the current economic state of affairs in the country due to COVID-19, we have decided to delay the fare increase to later in the year when we have more accurate information of when the lockdown regulations will be lifted.
Health and Safety remains our primary concern
The following health and safety measures remain in full force and effect, and we would like to use this opportunity to once again assure passengers that their safety and well-being remains of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19.
The Gautrain Customer Care team will remain available to assist with customer queries. Our LiveChat platform, as well as social media pages remain active and will be attended to by our Customer Care team. To view all Gautrain service information, including fares and schedules, please visit the Gautrain website www.gautrain.co.za or download the Gautrain mobile app from your app store. If you have any questions, you are welcome to contact our Customer Care Centre on 0800 428 87246 (0800 GAUTRAIN) daily from 05h30 to 20h00.
To share feedback, submit a complaint, compliment or query, please visit our Contact Us Page at https://www.gautrain.co.za/contactus or feel free to use the LiveChat feature on the Contact Us Page.