All standard midi-bus routes will remain in operation. Midi-buses will not operate over weekends and on public holidays.

Gautrain annual fare increase suspended until further notice
We understand the financial and other stresses that many of our passengers and South Africans at large are faced with due to the outbreak of COVID-19. We have therefore decided to delay the implementation of our annual fare increase. In accordance with the Gautrain Concession Agreement, Gautrain fares are adjusted annually in the month of June. The annual fare increase is guided by the Consumer Price Index. In light of the current economic state of affairs in the country due to COVID-19,  we have decided to delay the fare increase to later in the year when we have more accurate information of when the lockdown regulations will be lifted.
 
Health and Safety remains our primary concern
The following health and safety measures remain in full force and effect, and we would like to use this opportunity to once again assure passengers that their safety and well-being remains of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19.

• The use of face masks is mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses.
• Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from fellow passengers. Similarly, onboard trains, buses and midi-buses, certain seats have been marked so as to indicate that those seats should not be used. This measure allows for social distancing. Passengers must remain seated whilst onboard the train.
• Trains, buses and midi-buses are cleaned and disinfected at regular intervals throughout the day.
• Special cleaning staff have been deployed at all stations to wipe-down and disinfect touchpoints, such as handrails.
• All customer-facing staff are screened for fever throughout the day and have been asked to stay at home if they have any symptoms. Likewise, we appeal to our passengers to also stay at home if they are unwell.
• Alcohol-based hand sanitizers are available at all stations, and on buses.
• Random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.
• We urge our employees and passengers alike to adhere to good hygiene practices and to frequently wash their hands with soap and water for at least 20 seconds or alternatively to use an alcohol-base hand sanitizer. It is also vitally important that we all practice good cough and sneeze etiquette by covering our cough or sneeze with a bent elbow or tissue. Used tissues must be discarded of in the bins provided, and hands must be washed or sanitized as soon as possible thereafter.
• In addition to the above-mentioned primary precautions, we are developing two additional measures. The first is thermal screening at station entrances to identify passengers with temperatures above the norm.  Passengers with elevated temperatures will be directed to heath facilities for screening and testing.  The second measure is the deployment of spray booths at all station entrances.  The purpose of these booths is to apply a suitable disinfectant in a fine mist spray onto the body and clothes of passengers. This will assist in maintaining a hygienic Gautrain system but this does not guarantee that the COVID-19 virus will be killed if it is present on the body and clothes of passengers. The spray booth also does not replace the core safety measures of hand washing, sanitising and disinfecting of surfaces or social distancing.  We intend to deploy these spray booths at all stations in the near future.  Since 4 May 2020, the spay booths have been using an organic botanical extract-based sanitizer suitable for industrial and home use. This was selected for initial use as it is anti-bacterial while also non-toxic, biodegradable, and a non-irritant when in contact with human skin.  Gautrain is working with the SABS on other products to use in the spray booths and we assure our passengers that we will only use products certified as suitable by the SABS.

 
Customer care
The Gautrain Customer Care team will remain available to assist with customer queries. Our LiveChat platform, as well as social media pages remain active and will be attended to by our Customer Care team. To view all Gautrain service information, including fares and schedules, please visit the Gautrain website www.gautrain.co.za or download the Gautrain mobile app from your app store. If you have any questions, you are welcome to contact our Customer Care Centre on 0800 428 87246 (0800 GAUTRAIN) daily from 05h30 to 20h00.
 
To share feedback, submit a complaint, compliment or query, please visit our Contact Us Page at https://www.gautrain.co.za/contactus or feel free to use the LiveChat feature on the Contact Us Page.