Gautrain Alerts

Gautrain | For people on the move

Gautrain extends operating hours, delays annual fare increase and suspends parking fares for rail-users

Train service
We are pleased to advise that we will be extending Gautrain operating hours to commence at 05h30 from terminal stations until 19h00 (the last train from terminal stations). Terminal stations on the North-South line are Hatfield and Park Stations, and Sandton and Rhodesfield Stations on the East-West line. Early next week we will advise the exact day on which this extended service will come into effect. The peak periods will be between:

  • 06h00 – 09h00, and
  • 14h30 -17h30.

In the peak periods, trains will operate at 15-minute intervals. In the off-peak period, which is between 09h00 – 14h30, trains will operate at 30-minute intervals. On weekends and public holidays, trains will operate at 60-minute intervals.
 
The Airport service remains suspended until further notice. Passengers travelling on the East-West line must disembark the train at Rhodesfield station.


Park for FREE
To help ease the financial burden placed on many of our passengers due to the outbreak of COVID-19, we have decided to suspend parking fares for all rail-users for an interim period as of Monday, 18 May 2020. We trust that this will help make your travels that much more affordable.
 
Bus and midi-bus service
On weekdays, buses and midi-buses will not operate during the off-peak period. Please be reminded that there will be no bus service on weekends and public holidays.
 
Since 4 May 2020, we have been operating eight (8) bus routes. As of Monday, 18 May 2020, we will commence operating the M2 Noordwyk bus route from Midrand station. The following bus routes will therefore be in operation:


H3 – Arcadia

P3 – Pretoria CBD

M3 – Sunninghill

S3 – Rivonia

S4 – Randburg

S5 – Fourways

J1 – Parktown

J2 – Johannesburg CBD

M2 – Noordwyk

 

We have amended the P3, H3 and J1 bus routes to assist in transporting medical services personnel working at nearby hospitals. The following bus routes will stop at the hospitals as listed below.

All standard midi-bus routes will remain in operation. Midi-buses will not operate over weekends and on public holidays.

Gautrain annual fare increase suspended until further notice
We understand the financial and other stresses that many of our passengers and South Africans at large are faced with due to the outbreak of COVID-19. We have therefore decided to delay the implementation of our annual fare increase. In accordance with the Gautrain Concession Agreement, Gautrain fares are adjusted annually in the month of June. The annual fare increase is guided by the Consumer Price Index. In light of the current economic state of affairs in the country due to COVID-19,  we have decided to delay the fare increase to later in the year when we have more accurate information of when the lockdown regulations will be lifted.
 
Health and Safety remains our primary concern
The following health and safety measures remain in full force and effect, and we would like to use this opportunity to once again assure passengers that their safety and well-being remains of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19.

  • The use of face masks is mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses.
  • Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from fellow passengers. Similarly, onboard trains, buses and midi-buses, certain seats have been marked so as to indicate that those seats should not be used. This measure allows for social distancing. Passengers must remain seated whilst onboard the train.
  • Trains, buses and midi-buses are cleaned and disinfected at regular intervals throughout the day.
  • Special cleaning staff have been deployed at all stations to wipe-down and disinfect touchpoints, such as handrails.
  • All customer-facing staff are screened for fever throughout the day and have been asked to stay at home if they have any symptoms. Likewise, we appeal to our passengers to also stay at home if they are unwell.
  • Alcohol-based hand sanitizers are available at all stations, and on buses.
  • Random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.
  • We urge our employees and passengers alike to adhere to good hygiene practices and to frequently wash their hands with soap and water for at least 20 seconds or alternatively to use an alcohol-base hand sanitizer. It is also vitally important that we all practice good cough and sneeze etiquette by covering our cough or sneeze with a bent elbow or tissue. Used tissues must be discarded of in the bins provided, and hands must be washed or sanitized as soon as possible thereafter.
  • In addition to the above-mentioned primary precautions, we are developing two additional measures. The first is thermal screening at station entrances to identify passengers with temperatures above the norm.  Passengers with elevated temperatures will be directed to heath facilities for screening and testing.  The second measure is the deployment of spray booths at all station entrances.  The purpose of these booths is to apply a suitable disinfectant in a fine mist spray onto the body and clothes of passengers. This will assist in maintaining a hygienic Gautrain system but this does not guarantee that the COVID-19 virus will be killed if it is present on the body and clothes of passengers. The spray booth also does not replace the core safety measures of hand washing, sanitising and disinfecting of surfaces or social distancing.  We intend to deploy these spray booths at all stations in the near future.  Since 4 May 2020, the spay booths have been using an organic botanical extract-based sanitizer suitable for industrial and home use. This was selected for initial use as it is anti-bacterial while also non-toxic, biodegradable, and a non-irritant when in contact with human skin.  Gautrain is working with the SABS on other products to use in the spray booths and we assure our passengers that we will only use products certified as suitable by the SABS.

 
Customer care
The Gautrain Customer Care team will remain available to assist with customer queries. Our LiveChat platform, as well as social media pages remain active and will be attended to by our Customer Care team. To view all Gautrain service information, including fares and schedules, please visit the Gautrain website www.gautrain.co.za or download the Gautrain mobile app from your app store. If you have any questions, you are welcome to contact our Customer Care Centre on 0800 428 87246 (0800 GAUTRAIN) daily from 05h30 to 20h00.
 
To share feedback, submit a complaint, compliment or query, please visit our Contact Us Page at https://www.gautrain.co.za/contactus or feel free to use the LiveChat feature on the Contact Us Page.