Gautrain Alerts

Gautrain | For people on the move

Gautrain to resume a reduced service

On Monday, 04 May at 05h30, Gautrain will resume a reduced train and bus service after its services were suspended at the end of March due to the national lockdown. In keeping with Government regulations, trains will operate daily between 05h30 to 09h30 and 15h00 to 19h00 so that passengers will be able to return to their place of residence by 20:00. On Monday to Friday, trains will operate at 20-minute intervals and on weekends and public holidays, trains will operate at 30-minute intervals. The revised train and bus schedules will be available on the Gautrain website and app as of Sunday, 03 May.

The safety and wellbeing of our employees and passengers remain of paramount importance to us and we have therefore taken great care to implement numerous precautionary measures to ensure that we avoid the spread of COVID-19. Some of these measures are detailed below.

Health and Safety Measures

  • The use of face masks will be mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses. We have procured a batch of cloth face masks and will distribute these to customers free of charge. Stock is limited and we ask that passengers come prepared with their own face mask.
  • Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from other passengers. These are spaced at least one meter apart from each other. Similarly, onboard trains, buses and midi-buses, certain seats have been cordoned off to allow for social distancing. Passengers must remain seated whilst onboard the train.
  • Trains, buses and midi-buses will be cleaned and disinfected at regular intervals throughout the day.
  • Special cleaning staff will be deployed at all stations to wipe-down and disinfect touchpoints, such as handrails.
  • All customer-facing staff will be screened for COVID-19 ahead of resuming their normal duties on Monday, 04 May. Staff will be screened for fever throughout the day and have been asked to stay at home if they have any symptoms. Likewise, we appeal to our passengers to also stay at home if they are unwell.
  • Alcohol-based hand sanitizers have been made available at all stations, and on buses.
  • Our staff will be wearing the respective personal protective equipment as stipulated by Government regulations.
  • Random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.
  • We urge our employees and passengers alike to adhere to good hygiene practices and to frequently wash their hands with soap and water for at least 20 seconds or alternatively to use an alcohol-base hand sanitizer. It is also vitally important that we all practice good cough and sneeze etiquette by covering our cough or sneeze with a bent elbow or tissue. Used tissues must be discarded off in the bins provided and hands must be washed or sanitized as soon as possible thereafter.
  • We are in the process of procuring disinfecting spray booths which will be installed at the entrance to each station. Passengers will be required to walk through the spray booth before entering the station. The disinfectant spray is harmless and is just another way in which we hope to curb the spread of the virus.

Airport service

The Airport service will remain suspended until further notice. Passengers travelling on the East-West line must disembark the train at Rhodesfield station. Trains will then proceed to OR Tambo where it will be turned around before proceeding back to Rhodesfield station.

Gautrain Bus Services

A limited bus service will be available as from Monday. Buses will not operate over the weekends and on public holidays. The following bus routes will operate:

  • H3 – Arcadia
  • P3 – Pretoria CBD
  • M3 – Sunninghill
  • S3 – Rivonia
  • S4 – Randburg
  • S5 – Fourways
  • J1 – Parktown
  • J2 – Johannesburg CBD
  • RF1 – Kempton Park CBD

We have amended the following four bus routes so that it now stops at hospitals that are in close vicinity to the Gautrain alignment. By amending these bus routes, we are able to assist in transporting the medical services personnel working at these hospitals.

 

 

For detailed bus route information, visit Gautrain.co.za

Gautrain Midi-bus Service

All standard midi-bus routes will be operated, and midi-buses will be disinfected after each round trip. Midi-buses will not operate over weekends and on public holidays.

Customer care

The Gautrain Customer Care team will remain available to assist with customer queries. Our LiveChat platform, as well as social media pages are active and will be attended to by our Customer Care team.

Finally, we wish to take this opportunity to thank our security, maintenance and operational personnel who have been working behind the scenes to help secure and maintain the Gautrain system during the national lockdown.

We also thank each and every essential services worker who has been working tirelessly since the start of the lockdown to help ensure that South Africa stays afloat during these challenging times. In particular, we extend our gratitude to all medical services personnel for their invaluable service rendered since the outbreak. As you continue your work at the forefront, may you remain safe and healthy.

To our valued passengers, we thank you for your ongoing support and we look forward to being of service to you.