Gautrain Alerts

Gautrain | For people on the move
All services are operating to schedule

Service Alerts and Notices

Trains now operate at 10-min intervals in peak periods (between 06h00 and 08h30, between 16h00 and 18h30 on weekdays and all day on weekends and public holidays) & at 15-min intervals in off-peak periods (before 06h00, between 08h30 and 16h00 or after 18h30). On weekends & public holidays trains are available every 30 minutes on the North-South line & 20 minutes on the East-West line. The weekday bus service timetable has been amended accordingly.
Trains now operate at 10-min intervals in peak periods (between 06h00 and 08h30, between 16h00 and 18h30 on weekdays and all day on weekends and public holidays) & at 15-min intervals in off-peak periods (before 06h00, between 08h30 and 16h00 or after 18h30). On weekends & public holidays trains are available every 30 minutes on the North-South line & 20 minutes on the East-West line.
The weekday Gautrain bus service timetable has been amended to accommodate the changes made to the weekday train service. The bus service is available on weekdays and only the Mall of Africa and Pretoria Zoo routes are available on weekends.

COVID-19 Information

For the latest South African information on COVID-19, please visit https://sacoronavirus.co.za/. For global information on the pandemic, visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019. 

Coughing & Sneezing

Social Distancing

COVID-19 Cleaning

Frequently asked Questions

No, a permit is not required for you to travel on Gautrain.

You must wear a face-mask at all times. Even if you are wearing a face shield you will be required to wear a face mask as well. Please maintain social distancing at stations and onboard trains, buses, and midi-buses. Make sure that you wash your hands with soap and water for at least 20 seconds. If you are unable to wash your hands, use an alcohol-based hand sanitiser.

No, if you are unwell and show symptoms of COVID-19, you should stay at home and not travel. Please contact your health practitioner as soon as possible to book an appointment.

No, if you are waiting for COVID-19 test results, as per World Health Organisation (WHO) guidelines, you are required to self-isolate for 14-days.

Members of staff who test positive for COVID-19 will be required to stay home and to self-isolate for 14 days. Through contact tracing, all individuals who were in close contact with the particular staff member will be identified and required to self-isolate. In addition, we will ensure that the station/train/bus will be chemically decontaminated.

Yes, all standard midi-bus routes will be operated, and midi-buses will be disinfected after each round trip. Midi-buses will not operate over weekends and on public holidays.

The safety and wellbeing of our employees and passengers remain of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19. The following health and safety measures remain in full force and effect:

 
Health and safety Measures
  • The use of face masks is mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses.
  • Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from fellow passengers. Similarly, onboard trains, buses and midi-buses, certain seats have been marked so as to indicate that those seats should not be used. This measure allows for social distancing. Passengers must remain seated whilst onboard the train.
  • Trains, buses and midi-buses are cleaned and disinfected at regular intervals throughout the day.
  • Special cleaning staff have been deployed at all stations to wipe-down and disinfect touchpoints, such as handrails.
  • All customer-facing staff are screened for fever throughout the day and have been asked to stay at home if they have any symptoms. Likewise, we appeal to our passengers to also stay at home if they are unwell.
  • Alcohol-based hand sanitizers are available at all stations, and on buses.
  • Random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.
  • We urge our employees and passengers alike to adhere to good hygiene practices and to frequently wash their hands with soap and water for at least 20 seconds or alternatively to use an alcohol-base hand sanitizer. It is also vitally important that we all practice good cough and sneeze etiquette by covering our cough or sneeze with a bent elbow or tissue. Used tissues must be discarded of in the bins provided, and hands must be washed or sanitized as soon as possible thereafter.
  • In addition to the above-mentioned primary precautions, we are developing two additional measures. The first is thermal screening at station entrances to identify passengers with temperatures above the norm.  Passengers with elevated temperatures will be directed to heath facilities for screening and testing. 

Yes. The use of face masks is mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses. We have procured a batch of cloth face masks and will distribute these to customers free of charge. Stock is limited and we ask that passengers come prepared with their own face mask.

Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from other passengers. These are spaced at least one meter apart from each other. Similarly, onboard trains, buses and midi-buses, certain seats have been cordoned off to allow for social distancing. Passengers must remain seated whilst onboard the train.

To minimise the spread of COVID-19, passengers are encouraged to use their Contactless Bank cards to tag in and out of stations, buses and parking included. Alternatively, passengers may reload value and/or Products on their Gautrain cards via the Gautrain App or website.

Yes, random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.

The Gautrain Customer Care team be working remotely during the lockdown and will therefore remain available to assist passengers with queries. Our LiveChat platform, as well as, social media pages will also remain active and will be attended to by our Customer Care team. Here are our contact details:

  • Customer Care Centre – 0800 GAUTRAIN (428 87246)
  • Follow us on:   Twitter – @TheGautrain      
  • Facebook – facebook.com/gautrainn
  • Website – gautrain.co.za
  • To register for Gautrain service updates SMS the word ‘ALERT’ to 44181 at a once-off cost of R1.

Yes. Our Refunds Team will be working remotely during the lockdown period and will therefore be able to process refunds during this time.

Passengers who have purchased a Weekly or Monthly Product and have been unable to fully utilise it due to the outbreak of COVID-19, may submit an online refund claim. They will receive a full refund on all unused trips on the Weekly/Monthly Product. No admin fee will apply nor will passengers be required to provide any supporting documentation when making a refund claim.

Whilst Product refunds are typically only processed once the Product has expired, we understand that passengers may require their refund sooner than the expiry date. In these cases, we advise passengers to block their Gautrain card online before submitting their online claim. Online refunds are likely to take between three (3) and five (5) business days to be processed.

No. Gautrain Cards expire three (3) years from the date of last use.