Gautrain Alerts

Gautrain | For people on the move
  • All services operating to schedule

COVID-19 Information

For the latest South African information on COVID-19, please visit https://sacoronavirus.co.za/. For global information on the pandemic, visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019. 

Coughing & Sneezing

Social Distancing

COVID-19 Cleaning

Frequently asked Questions

No, a permit is not required for you to travel on Gautrain.

Please maintain social distancing at stations and onboard trains, buses, and midi-buses. Make sure that you wash your hands with soap and water for at least 20 seconds. If you are unable to wash your hands, use an alcohol-based hand sanitiser.

No, if you are unwell and show symptoms of COVID-19, you should stay at home and not travel. Please contact your health practitioner as soon as possible to book an appointment.

No, if you are waiting for COVID-19 test results, as per World Health Organisation (WHO) guidelines, you are required to self-isolate for 7 days.

Members of staff who test positive for COVID-19 will be required to stay home and to self-isolate for 7 days. In addition, we will ensure that the station/train/bus will be chemically decontaminated.

Yes, all standard midi-bus routes will be operated, and midi-buses will be disinfected after each round trip. Midi-buses will not operate over weekends and on public holidays.

The safety and wellbeing of our employees and passengers remain of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19. The following health and safety measures remain in full force and effect:

 
Health and safety Measures
  • Trains, buses and midi-buses are cleaned and disinfected at regular intervals throughout the day.
  • Special cleaning staff have been deployed at all stations to wipe-down and disinfect touchpoints, such as handrails.
  • Alcohol-based hand sanitizers are available at all stations, and on buses.
  • We urge our employees and passengers alike to adhere to good hygiene practices and to frequently wash their hands with soap and water for at least 20 seconds or alternatively to use an alcohol-base hand sanitizer. It is also vitally important that we all practice good cough and sneeze etiquette by covering our cough or sneeze with a bent elbow or tissue. Used tissues must be discarded of in the bins provided, and hands must be washed or sanitized as soon as possible thereafter.

Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from other passengers. These are spaced at least one meter apart from each other. Passengers must remain seated whilst onboard the train.

To minimise the spread of COVID-19, passengers are encouraged to use their Contactless Bank cards to tag in and out of stations, buses and parking included. Alternatively, passengers may reload value and/or Products on their Gautrain cards via the Gautrain App or website.

The Gautrain Customer Care team be working remotely during the lockdown and will therefore remain available to assist passengers with queries. Our LiveChat platform, as well as, social media pages will also remain active and will be attended to by our Customer Care team. Here are our contact details:

  • Customer Care Centre – 0800 GAUTRAIN (428 87246)
  • Follow us on:   Twitter – @TheGautrain      
  • Facebook – facebook.com/gautrainn
  • Website – gautrain.co.za
  • To register for Gautrain service updates SMS the word ‘ALERT’ to 44181 at a once-off cost of R1.

No. Gautrain Cards expire three (3) years from the date of last use.