We are pleased to advise that as of Monday 28 September 2020, the Gautrain train service intervals...Read More
For the latest South African information on COVID-19, please visit https://sacoronavirus.co.za/. For global information on the pandemic, visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019.
Yes, in accordance with the announcement by the Minister of Transport, Mr. Fikile Mbalula, Gautrain will expand its operations under the level 3 regulations.
As of 1 June 2020, the operating hours for the train service will be extended and trains will operate daily between 05h30 and 20h30. The first trains to depart from end stations will be at 05h30 and the last trains to depart from these stations will be at 20h30. The end stations are Hatfield and Park stations on the north/south line and Sandton and Rhodesfield stations on the east/west line.
On weekdays, trains will operate at 15-minute intervals in the peak period (06h00 – 09h00 and 14h30 – 18h00) and at 30-minute intervals in the off-peak period (09h00 – 14h30 and 18h00 – 20h30).
On weekends and public holidays trains will operate at 30-minute intervals between 05h30 and 20h30.
As of 1 June 2020, all Gautrain bus routes will operate throughout the day. Please note, there will be no bus service on weekends and public holidays.
The following bus routes have been temporarily amended to service the hospitals listed below.
No, a permit is not required for you to travel on Gautrain.
You must wear a face-mask at all times. Even if you are wearing a face shield you will be required to wear a face mask as well. Please maintain social distancing at stations and onboard trains, buses, and midi-buses. Make sure that you wash your hands with soap and water for at least 20 seconds. If you are unable to wash your hands, use an alcohol-based hand sanitiser.
No, if you are unwell and show symptoms of COVID-19, you should stay at home and not travel. Please contact your health practitioner as soon as possible to book an appointment.
No, if you are waiting for COVID-19 test results, as per World Health Organisation (WHO) guidelines, you are required to self-isolate for 14-days.
Members of staff who test positive for COVID-19 will be required to stay home and to self-isolate for 14 days. Through contact tracing, all individuals who were in close contact with the particular staff member will be identified and required to self-isolate. In addition, we will ensure that the station/train/bus will be chemically decontaminated.
Since 4 May 2020, we have been operating eight (8) bus routes. As of Monday, 18 May 2020, we will commence operating the M2 Noordwyk bus route from Midrand station. The following bus routes will therefore be in operation:
H3 – Arcadia
P3 – Pretoria CBD
M3 – Sunninghill
S3 – Rivonia
S4 – Randburg
S5 – Fourways
J1 – Parktown
J2 – Johannesburg CBD
M2 – Noordwyk
The P3, H3 and J1 bus routes have been amended to assist in transporting medical services personnel working at nearby hospitals. The following bus routes will stop at the hospitals as listed below.
All standard midi-bus routes will remain in operation.
On weekdays, buses and midi-buses will not operate during the off-peak period.
Please be reminded that there will be no bus service on weekends and public holidays.
Yes, all standard midi-bus routes will be operated, and midi-buses will be disinfected after each round trip. Midi-buses will not operate over weekends and on public holidays.
The safety and wellbeing of our employees and passengers remain of paramount importance to us. We will not compromise on our health and safety measures and remain committed to do everything possible to help contain and avoid the spread of COVID-19. The following health and safety measures remain in full force and effect:
The purpose of the spray booths is to apply a suitable disinfectant in a fine mist spray onto the body and clothes of passengers. This will assist in maintaining a hygienic Gautrain system but this does not guarantee that the COVID-19 virus will be killed if it is present on the body and clothes of passengers. The spray booth also does not replace the core safety measures of hand washing, sanitising and disinfecting of surfaces or social distancing.
The spray booths are currently only available at Midrand and Hatfield stations. But we intend to deploy these spray booths at all stations in the near future.
Since 4 May 2020, the spray booths have been using an organic botanical extract-based sanitizer suitable for industrial and home use. This was selected for initial use as it is anti-bacterial while also non-toxic, biodegradable, and a non-irritant when in contact with human skin. We have been working with the SABS on other products to use in the spray booths and we assure our passengers that we will only use products certified as suitable by the SABS.
Yes, to help ease the financial burden placed on many of our passengers due to the outbreak of COVID-19, we have decided to suspend parking fares for all rail-users for an interim period as of Monday, 18 May 2020.
Yes. The use of face masks is mandatory on Gautrain. All passengers and staff must wear a face mask at all times whilst at stations and whilst onboard trains, buses or midi-buses. We have procured a batch of cloth face masks and will distribute these to customers free of charge. Stock is limited and we ask that passengers come prepared with their own face mask.
Passengers are encouraged to apply social distancing measures at stations and onboard trains, buses and midi-buses. We have applied floor decals at the stations to assist passengers to keep clear distances from other passengers. These are spaced at least one meter apart from each other. Similarly, onboard trains, buses and midi-buses, certain seats have been cordoned off to allow for social distancing. Passengers must remain seated whilst onboard the train.
To allow for social distancing onboard trains, buses and midi-buses, certain seats have been cordoned off. Passengers must remain seated whilst onboard the train.
To minimise the spread of COVID-19, passengers are encouraged to use their Contactless Bank cards to tag in and out of stations, buses and parking included. Alternatively, passengers may reload value and/or Products on their Gautrain cards via the Gautrain App or website.
No, the Airport service will remain suspended until further notice. Passengers travelling on the East-West line must disembark the train at Rhodesfield station. Trains will then proceed to OR Tambo where it will be turned around before proceeding back to Rhodesfield station.
Yes, random screening of passengers will be conducted at stations in collaboration with the Department of Health field workers.
No. In full compliance with the announcements by the President and the Minister of Transport, all Gautrain services (trains, buses, parking facilities & midi-buses) have been suspended for the duration of the lockdown.
Since the outbreak of COVID-19, Gautrain implemented a number of measures to help contain and avoid the spread of this virus. The following measures were implemented:
Contractors engaged with their employees and Union Representatives on the safety and health of employees. Employees with risk of exposure to the virus were informed that they may self-isolate without any loss of benefit and that their employers would cover the testing costs.
Hand sanitizers were made available at all stations. We used various communication channels to advise passengers to wash their hands regularly for at least 20 seconds or to alternatively make use of a hand sanitizer with an alcohol base. Communication from the WHO and the Department of Health was shared with passengers at all stations by way of, amongst others, TV screens and audio announcements.
The Gautrain system has been cleaned with alcohol-based disinfectants and this cleaning has been ongoing. In particular, touch points such as handrails, door handles and station washrooms were regularly cleaned.
Even though the COVID-19 virus is reportedly not airborne, as an additional safety measure, air ducts on the trains have been treated with a disinfectant during maintenance hours.
Yes. We have implemented additional security measures to protect the Gautrain infrastructure. The tracks will remain powered during the lockdown period and security will continue to patrol and monitor the alignment.
In order to perform essential maintenance work, trains will occasionally operate. These trains will not be transporting passengers.
The Gautrain Customer Care team be working remotely during the lockdown and will therefore remain available to assist passengers with queries. Our LiveChat platform, as well as, social media pages will also remain active and will be attended to by our Customer Care team. Here are our contact details:
Yes. Our Refunds Team will be working remotely during the lockdown period and will therefore be able to process refunds during this time.
Passengers who have purchased a Weekly or Monthly Product and have been unable to fully utilise it due to the outbreak of COVID-19, may submit an online refund claim. They will receive a full refund on all unused trips on the Weekly/Monthly Product. No admin fee will apply nor will passengers be required to provide any supporting documentation when making a refund claim.
Whilst Product refunds are typically only processed once the Product has expired, we understand that passengers may require their refund sooner than the expiry date. In these cases, we advise passengers to block their Gautrain card online before submitting their online claim. Online refunds are likely to take between three (3) and five (5) business days to be processed.
Note: Since Gautrain cards will be blocked (either by the passenger online or by our Refunds Team), passengers will be reimbursed an additional amount of R17 to enable them to purchase a new Gautrain card once Gautrain services resume.
No. Gautrain Cards expire three (3) years from the date of last use.