Please note that Gautrain services (trains, buses, & midi-buses) are suspended during the national lockdown. Our Customer Care & Refunds teams will be working remotely during the lockdown period & will gladly assist with queries. Be safe during these trying times & let us collectively help to flatten the curve & combat COVID-19!
Contact us on these details:
0800-GAUTRAIN or 0800 428 87246 (Toll-free) The call centre is operational Monday to Sunday between 05:30 and 20:00 with a voicemail system after hours.
P.O. Box 1115, Kelvin, 2054
LOST AND FOUND INFORMATION
Please contact our Lost and Found department on 011 253 0254, Monday to Friday between 07h00 and 16h00. You can also log a lost and found query by completing the form on this page.